Privacy Policy

Effective Date

2/1/25

Last Updated

2/3/25

Welcome to Primech AI (“Company,” “we,” “us,” or “our”). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://Primech.AI (the “Website”) and use our services.

If you do not agree with our Privacy Policy, please do not access or use our Website.

1. Information We Collect

We collect different types of information to provide and improve our services.

Personal Information You Provide to Us

We collect personal data when you:

  • Register for an account
  • Subscribe to our newsletter or updates
  • Contact us via forms or email
  • Purchase services or products

This may include:

  • Name
  • Email address
  • Phone number
  • Company name
  • Payment details (processed securely by third-party providers)

Information Collected Automatically

When you visit Primech AI, we automatically collect:

  • IP address
  • Device type, browser type, and operating system
  • Usage data (pages viewed, time on site, referring URL)
  • Cookies and tracking technologies

Information from Third Parties

We may receive information from third-party services such as:

  • Analytics providers (Google Analytics, etc.)
  • Advertising networks (Google Ads, Meta, etc.)
  • Payment processors (Stripe, PayPal, etc.)

2. How We Use Your Information

We use your information for the following purposes:

  • To provide, operate, and maintain Primech AI
  • To personalize your user experience
  • To process transactions and provide customer support
  • To send marketing communications (with your consent)
  • To analyze and improve our Website and services
  • To detect fraud, security threats, and unauthorized access
  • To comply with legal obligations

3. Legal Basis for Processing Your Data

We process personal data based on:

  • Consent – When you agree to marketing emails or cookies
  • Contractual Necessity – When processing is necessary to fulfill a contract
  • Legal Obligations – To comply with applicable laws and regulations
  • Legitimate Interests – For security, fraud prevention, and business improvements

4. How We Share Your Information

We do not sell your personal information. However, we may share it with:

Service Providers & Partners

We work with third parties that help us operate Primech AI:

  • Hosting & Infrastructure: AWS, Cloudflare, or similar
  • Analytics & Marketing: Google Analytics, Meta, LinkedIn Ads
  • Payment Processors: Stripe, PayPal (secure transactions)
  • Customer Support Tools: Zendesk, Intercom, or similar

Legal & Compliance

We may disclose your data if required by law, legal processes, or to protect our rights.

Business Transfers

If Primech AI undergoes a merger, acquisition, or sale, your data may be transferred to the new entity.

5. Data Retention & Security

How Long We Keep Your Data

We retain your personal data for as long as necessary to:

  • Fulfill our services
  • Comply with legal requirements
  • Resolve disputes

Once no longer needed, your data is securely deleted.

Security Measures

We implement strict security measures to protect your data:

  • Encryption (SSL/TLS)
  • Access controls and authentication
  • Regular security audits

Despite our efforts, no online transmission is 100% secure. Use Primech AI at your own risk.

6. Your Rights & Control Over Your Data

Depending on your location, you may have the following rights:

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate data
  • Right to Erasure (Right to be Forgotten)
  • Right to Restrict Processing
  • Right to Data Portability (request data in a portable format)
  • Right to Object (e.g., opt out of marketing)

To exercise your rights, contact us via our Contact page.

7. Cookies & Tracking Technologies

We use cookies and tracking tools to improve user experience and measure performance.

  • Essential Cookies – Required for site functionality
  • Analytics Cookies – Google Analytics, etc.
  • Marketing Cookies – Used for ads and retargeting

You can manage cookie preferences via your browser settings. For more details, see our Cookie Policy.

8. International Data Transfers

If you are accessing Primech AI from outside Singapore, your data may be transferred to and processed in countries with different data protection laws. We ensure compliance using:

  • Standard Contractual Clauses (SCCs)
  • Adequacy Decisions (GDPR-compliant regions)

9. Children’s Privacy

Primech AI does not knowingly collect data from children under 13. If we discover such data, we will delete it immediately. Parents or guardians can contact us to request removal.

10. Updates to This Privacy Policy

We may update this Privacy Policy as laws evolve. Changes take effect when posted on this page. We encourage you to review this Policy periodically.

11. Contact Information

For any privacy-related questions, requests, or concerns, contact us.

If you are not satisfied with our response, you may contact your local Data Protection Authority (DPA).

12. Compliance with Global Data Protection Laws

  • General Data Protection Regulation (GDPR) – EU
  • California Consumer Privacy Act (CCPA) & CPRA – California, USA
  • Personal Information Protection and Electronic Documents Act (PIPEDA) – Canada
  • Brazil’s LGPD (Lei Geral de Proteção de Dados)
  • China’s Personal Information Protection Law (PIPL)

By using Primech AI, you agree to this Privacy Policy.